About JPMorgan Chase:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
- Asset Management
- Card, Merchant Services and Auto Finance
- Commercial Banking
- Consumer and Business Services
- Investment Banking
- Treasury & Securities Services
JPMorgan Chase holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase reported full-year 2011 earnings of $19 billion on revenue of $99.8 billion. The firm continues to successfully navigate through the intense credit and capital markets turbulence, protecting the company and capitalizing on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy.
Culture:
JPMorgan Chase is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. A select few awards include:
· Most Admired Companies by FORTUNE magazine
- Most Respected Companies by Barron’smagazine
- Top 50 Companies for Diversity, Diversity Incmagazine
- Top Companies for Executive Women by National Association for Female Executives (NAFE)
- 100% rating on the Corporate Equality Index, measuring treatment of gay, lesbian, bisexual and transgender employees and customers
- Earned a gold rating for the U.S. Wellness Program Best Employers for Healthy Lifestyles by the National Business Group on Health
CARD, MERCHANT SERVICES & AUTO FINANCE
Card, Merchant Services & Auto Finance (CMSAF) has nearly 28,000 employees, who serve more than 50 million U.S. customers through three key businesses: Card Services, Paymentech, Auto and Student Lending. We are one of the nation’s largest credit card issuers, with more than $130 billion in loans and more than 65 million credit cards in circulation. Millions of customers in the U.S. and Canada used Chase cards to meet $343 billion of their spending needs in 2011.
Through our merchant acquiring business, Chase Paymentech, we are a global leader in payment processing and merchant acquiring. The company’s proprietary platforms enable integrated solutions for all payment types, including credit, debit, prepaid stored value and electronic check processing; as well as digital, alternative and mobile payment options. In 2011, Chase Paymentech processed more than 24 billion transactions.
As part of our Auto Finance & Student Lending business, consumers can obtain loans through more than 16,200 auto dealerships and 2,200 schools and universities nationwide. We have relationships with over 75% of all U.S. automotive dealers, and we offer school-certified private student loans through Chase SelectSM.
Description:
The Business Control Risk Analyst is responsible for the testing of controls and processes to ensure that Collections Litigations Department is in compliance with internal bank policy and regulatory requirements. Responsible for identifying and performing root cause analysis on process and control breaks, strategy enhancements and implement solutions. Accountable for recognizing opportunities and recommending enhancements to existing/ new process flow(s) to improve effectiveness, efficiency and quality of the customer experience. Will lead the risk/control identification, documentation, testing, and validation to ensure controls are in accordance with department and professional standards. Reviews detailed reports of findings, presenting any irregularities to management. Responsible for the documentation of issues and suggested solutions to ensure the Collections Litigations Department improves the control environment, streamlines the business and achieves operational excellence. Candidate will be responsible for conducting analysis and evaluation of business controls to ensure audit readiness.
Position is located in Elgin, IL. Travel is required up to 30%.
Responsibilities:
- Self-Assessment and operational risk management of Collections Litigation Policy and Procedures
- On-going testing of controls; writing control testing steps
- Facilitate quarterly internal risk and control evaluations; manage business risks, and develop recommendations to strengthen internal controls and improve operational efficiency
- Develop and implement the most appropriate Risk coverage (timing and extent of work)
- Documentation, training and evidence tracking while improving the understanding of the operational risk
- Create environment of reliable data, transparency of issues, escalation and accountability
- Move to ‘no surprise’ environment with capacity to identify / address issues as they develop and before losses are incurred
- Improve financial performance through lower losses, reduced volatility, greater productivity and more efficient capital usage
- Provide training, guidance and development to Collections Litigation team
- Adjust approach when necessary, in light of new findings, to ensure appropriate focus and coverage
- Manages / conducts initial research, evaluation, and analysis. Identify internal process opportunities and initiate strategic plans
- Participate on task forces and special projects as assigned to assist business in developing appropriate internal control systems or to monitor significant changes in control systems
- Utilize knowledge of business to level set the issues and escalate as appropriate through the audit report or verbally with the team
- Continue building knowledge of collection policies and procedures, banking and consumer regulations/laws, quality assurance practices and accounting principles in order to implement necessary enhancements/improvements in review coverage and to minimize the risk of noncompliance
- May conduct various quality assurance reviews and adhoc projects
Requirements:
- Bachelor’s degree; Master’s degree in quantitative field or equivalent demonstrated experience
- Minimum 2-4 years experience in Operational Risk Management
- Minimum 2-4 years experience with risk and control assessments
- Minimum 2-3 years of control testing
- Minimum 2-3 years process improvement experience
- Minimum 2-4 years of audit, compliance experience or financial services
Preferred Skills:
- Minimum 2-3 years SOX or other Internal auditing skills/experience
- Minimum 2-3 years of Visio experience; ability to understand and create flow documentation
- Minimum 2-3 years experience in process management or project management role
- Experience in risk management and/or regulatory compliance
- Proven ability to create test scripts and steps based on process narrative and flow documentation
- Detailed business process documentation abilities (possible industries of experience: Financial, Banking, Litigation, etc.); documentation of business processes from high level to granular levels
- Ability to take a process document and drill down to deeper business processes
- Expertise in utilizing SAS, Oracle, and MS Offices analysis tools
- Professional certifications such as CPA, CBA, Series 7, or CISA are a plus
- Knowledge of Collection Litigation policies, procedures and systems
- Thorough knowledge of collection processes, state and federal regulations including the FDCPA
- Candidates should display strong analytical skills, problem analysis experience, business problem analysis experience, business system planning, consulting, design and data processing
- Excellent questioning and probing skills along with sound decision and judgment skills
- Candidates should be action oriented with a focus on results, display strong analytical skills, be able to assess and clearly articulate complex ideas and possess creativity
- Ability to analyze and apply regulatory requirements to existing or proposed policies, procedures and processes
- Ability to compile information and provide recommendations to enhance existing reports/processes
- Ability to interact with all levels of management and business partners
- Ability to work independently with minimal supervision
- Must possess exceptional organizational and time management skills
- Must be able to effectively handle competing priorities and have the ability to work as a part of multiple teams
- Must have outstanding attention to detail and ability to learn complex processes that affect various functions and business units within Chase
- Must enjoy working in a fast-paced business environment
- Strong PC skills to include MS Word, Excel
- Excellent oral and written communication skills
- Welcomes and is adaptable to change
- Willingness to commit to working extended hours as deadlines require
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
To be considered for this position, please visit our career site at
http://careers.jpmorganchase.com, create a profile, search by job number
120034414 (San Antonio, TX) OR 120035653 (Elgin, IL), and directly apply.
