Collector I – Deposit Account Collections – Consumer Banking – Columbus, OH

To be considered for this position, please visit: 

https://jpmchase.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=130104469

There is an assessment attached to this position you must complete and successfully pass to be considered. 

 
About JPMorgan Chase
 
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers – 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we:
  • serve 21 million households with consumer banking relationships
  • lent $17 billion to small businesses in 2011
  • are one of the nation’s largest credit card issuers, with more than 64 million credit cards in circulation
  • service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm’s resources to work every day for our customers.
 
Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.
 
Chase creates lifelong, engaged relationships with our customers by being a trusted provider of financial services.  Our employees embrace our values of Integrity, Collaboration, Service, Ownership and Innovation.
 
Collectors …
  • Are focused on the customer
  • Have amazing communication and personal skills
  • Are good listeners who make quick decisions appropriately to ensure situation is resolved positively
  • Adapt to changing needs & deadlines and remains calm when under pressure
  • Work well in a team environment
As a Collector I, you will be responsible for collecting on overdrawn checking and savings accounts via the use of auto dialer/manual phone contact. You will negotiate payment arrangements that are suitable for both customer and the firm on accounts 5-59 days overdrawn. With tact and discretion you will advise customers of the benefit of meeting their obligations and the possible consequences of not meeting their obligations. You will also prepare appropriate account documentation, adhere to department guidelines, and will be expected to perform within department metric standards.
 
Work Hours: Monday – Friday 12:00pm – 9:00pm with one Saturday (8:30am-2:30pm) or Sunday (5:00pm-9:00pm) per month.
 
Trainning Schedule: Monday-Friday  8:00am – 5:00pm for the first 3 weeks – training is MANDATORY
 
Qualifications:
 
  • High school diploma or equivalent preferred
  • Minimum 1 year Call Center Customer Service experience preferred
  • Ability to learn rules, regulations, laws and methods as related to debt collection
  • Excellent analytical, communication, and negotiating skills 
  • Ability to work independently as well as on a team to meet desired results 
  • Basic PC and typing skills are preferred 
     
      

    JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

 
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Customer Service Specialist – 3rd Shift – Start Date 5/13/13 – Westerville, OH CMH

To be considered for this position, please visit our career site at www.chase.com/careers, create a profile, search by job number 130022771 and directly apply.  There is an assessment attached to this position you must complete and successfully pass to be considered. 

About JPMorgan Chase
 
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers – 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we:
 
  • serve 21 million households with consumer banking relationships
  • lent $17 billion to small businesses in 2011
  • are one of the nation’s largest credit card issuers, with more than 64 million credit cards in circulation
  • service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm’s resources to work every day for our customers.
 
Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.
 
 
Job Description:
As a Financial Service Advisor, you will engage and service customers by answering customer inquiries, resolving complex problems with the highest level of customer satisfaction and offering services and products that enable our customers to reach their financial goals.

 
Key Responsibilities:
 
·        Uses job aids and tools provided to follow prompts and scripting during customer interactions with ease
·        Takes initiative to solve problems and create a positive customer experience
 
 
Work Hours:  3rd shift – 10:00PM-6:30AM  M/W/Th/F/Sat  OR 10:00PM-6:30AM  M/T/Th/F/Sun 
 
Training Schedule: 9:00AM-6:00PM Monday-Friday starting Monday, May 13, 2013.  Last day of training will be Friday, July 12th. Training is MANDATORY, and you must be able to train during the scheduled training days and hours listed.

 

 
Qualifications:
      • Minimum of 1+ years of customer service, call center, or banking experience
      • Must have an average of 12 months of job stability
      • Excellent communication skills, both written and oral
      • Must be willing to work in an environment that requires 100% phone-based customer interaction
      • Ability to work in a structured environment and adhere to regulatory and compliance requirements
      • Strong interpersonal skills; professional, courteous, friendly, and empathetic
      • Ability to use basic business mathematics calculations
      • Strong problem-solving skills, analytical skills, and detail-oriented
      • Ability to positively adjust to a rapidly changing environment 
      • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment

      Preferred Skills:

      • Candidates with prior military experience are preferred

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

 

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Vendor Portfolio Manager – Card Services – Wilmington, DE

To be considered for this position, please visit our career site at www.chase.com/careers, complete a profile, and conduct a keyword search using job number 120071974 to directly apply to the position.
 
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers – 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we:
  • serve 21 million households with consumer banking relationships
  • lent $17 billion to small businesses in 2011
  • are one of the nation’s largest credit card issuers, with more than 64 million credit cards in circulation
  • service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm’s resources to work every day for our customers.
 
Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.
 
Performance manager for agency recovery channel, managing & supporting third party agencies collecting on Chase charge off accounts. Candidate must be able to work from the Wilmington Delaware Card Services Site. Travel is required from 35% – 50% of the time
 
Responsibilities include:
  • Support and execute specific plans, policies and programs and participate in supply chain to deliver forecasted recovery and collection results within expense budgets for key relationships, achieve process improvements, and execute and support strategic initiatives.
  • Perform regular on-site visits across vendor network  in locations in the United States with potential for occasional travel abroad
  • Participate with CSD Strategy, CSD Vendor Management, Corporate Strategic Sourcing, and Corporate Technology Security in the selection, certification, and regular re-certification of external agencies. Manage new agencies through new set up process, set performance expectations early in the relationship
  • Partner with CSD Audit and Compliance to identify, evaluate and control all operational, financial, legal, regulatory, and reputation risks from placing accounts with agencies. Respond to procedural and account level audit inquiries including internal (corporate audit) and external (OCC) audits
  • Support identification of and assist in the resolution of operational issues
  • Investigate complaints received by vendor, identify trends and needed changes to policies and/or procedures 
  • Perform call monitoring of collections staff
  • Identify and execute against opportunities to improve effectiveness, efficiency, productivity, profitability, climate, and customer and employee satisfaction
  • Ensure departmental compliance with Chase policies and procedures, State and Federal laws and regulations
  • Complete extensive documentation to account for discussions during weekly/monthly meetings and all activities during on-site visits
  • Regularly monitor and manage the performance of key agency relationships. Maintain frequent communication with agencies to understand and drive performance. Manage and drive agency performance through phone conversations, monthly/weekly conference calls, on-site visits and MIS reporting tools. Work closely with agencies to ensure compliance with all of Chase’s expectations and to ensure timely resolution of irregularities, defects, and control deficiencies
  • Manage Agency Collections through goal setting, weekly forecasting and driving liquidation performance vs goals; regularly prepare and deliver callouts (of MTD position and expected full month results) to Business Analyst, providing dynamic insight to risks to forecasted results

Qualifications:

  • Minimum 3-4 years experience managing within a collections environment required, preferably in managing the   performance of and relationship with collections and recovery vendors (collection agencies or attorneys)
  • Thorough knowledge of post charge off collection processes required
  • Demonstrated end-to-end responsibility for identification and mitigation of process gaps related to mandated policies and procedures
  • Demonstrated ability to monitor and analyze vendor performance data both in real time and on a cumulative basis, and make appropriate recommendations to ensure success
  • Demonstrated ability to deliver forecasted, timely results
  • Prior participation in autonomous, high performing teams
  • Superior Writing Skills 
  • Strong attention to detail
  • Ability to communicate verbally and in writing across all levels of management
  • Strong analytical skills
  • Demonstrated ability to positively interact with other departments, units, managers and colleagues to achieve specific business results.
  • Ability to prioritize multiple complex situations to deliver successful results.

JPMorgan Chase offer an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer M/F/D/V

 
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Credit Analyst – Consumer New Account Lending – Start Date 1/14/13 – Newark, DE

To be considered for this position, please visit our career site at http://careers.jpmorganchase.com, create a profile, search by job number 120074523 and directly apply.  There is an assessment attached to this position must complete and successfully pass to be considered. 

About JPMorgan Chase
 
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers – 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we:
 
  • serve 21 million households with consumer banking relationships
  • lent $17 billion to small businesses in 2011
  • are one of the nation’s largest credit card issuers, with more than 64 million credit cards in circulation
  • service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm’s resources to work every day for our customers.
 
Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.
 
 
Job Description:
As a Credit Analyst, you will be responsible for analyzing new credit card accounts and determining actions necessary to establish credit worthiness of new applicants.  You will utilize the applicant’s information, review credit bureaus, account behavior and payment patterns to make these decisions.  Leveraging your strong interpersonal skills, you will provide quality customer service to our Cardmembers by contacting them through an outbound queue to develop additional aspects of the application in order to make accurate credit decisions.  You are passionate about providing quality customer service and fee confident adhering to the Chase corporate lending philosophy and guidelines.  You are results oriented and enjoy the challenge of meeting or exceeding your goals in a call center environment.
 
Multiple shifts are available & ALL shifts include working every Saturday.  Shifts start no earlier than 8am and end no later than 7pm. 
 
This is for a class start date of 1/14/2013, and will consist of 10 weeks MANDATORY training.  The schedule during training will be Monday-Friday 8am-5pm.  
   
***Note – The position will be located at the White Clay Center – Newark, Delaware
 
 
Qualifications:
 
    • Minimum of 2 years customer contact experience
    • Minimum of 1 year work experience within a Financial Institution, or as one of the following: loan officer/processor, underwriter, lender, credit grantor, investment counselor preferred
    • Experience in consumer lending, fraud, collections or other activities involving credit bureau analysis is preferred
    • Strong interpersonal skills: professional, courteous, friendly, warm, empathetic, level-headed and composed
    • Strong problem solving skills
    • Strong analytical and verbal/written communication skills 
    • Self-starter with strong initiative
    • Ability to work independently in a fast paced, production oriented environment
    • Working knowledge of MS Excel and MS Word
    • Lending or underwriting experience is an asset
    • College degree preferred

JPMorgan Chase offer an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer M/F/D/V

 
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Collector III – Student Loans – Start Date 11/5/12 – Tampa, FL

To be considered for this position, please visit our career site at http://careers.jpmorganchase.com, create a profile, search by job number 120060414 and directly apply.  There is an assessment attached to this position must complete and successfully pass to be considered. 

About JPMorgan Chase
JPMorgan Chase & Co. (NYSE: JPM) is a vibrant, healthy financial services firm that is poised for additional growth. Ranked among the “Most Admired Companies” by FORTUNE magazine, JPMorgan Chase manages assets of $2.3 trillion and employs more than 260,000 employees in 60 countries.

We’re a recognized leader in investment banking, asset management, private equity, commercial banking, credit cards, and financial services for consumers, small business and commercial banking. We serve millions of consumers in the United States as well as many of the world’s most prominent corporations, institutions and government entities through our key brands: J.P. Morgan and Chase. 

 
CARD, MERCHANT SERVICES & AUTO FINANCE
Card, Merchant Services & Auto Finance has nearly 28,000 employees, who serve more than 50 million U.S. customers through three key businesses: Card Services, Paymentech, Auto and Student Lending.  Card Services is one of the nation’s largest credit card issuers, with more than $130 billion in loans and more than 65 million credit cards in circulation.  Millions of customers in the U.S. and Canada used Chase cards to meet $343 billion of their spending needs in 2011.  Through its merchant acquiring business, Chase Paymentech, we are a global leader in payment processing and merchant acquiring.  Consumers can also obtain loans through more than 16,200 auto dealerships and 2,200 schools and universities nationwide.
 
 
As a Collector, you will collect past due amounts on private student loans. You will locate and contact customers by telephone, be responsible to skip trace when necessary, assess the individual circumstances and decide upon an appropriate course of action. This will include determining reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligations. You may have to determining customers’ eligibility for an in-school deferment or forbearance.
 
As a Student Lending Collector III, you will be responsible for collecting on Student loan accounts greater than 105 days delinquent. In this role you will be responsible for maintaining your work volume and preventing loan losses.
 
You must be able to start training Monday, November 5, 2012. 

Work Schedules Available: 

  • 8:00AM-4:30PM Tuesday-Saturday
  • 1:30PM-10:00PM Tuesday, Wednesday, Thursday & 11:30AM-8:00PM Friday & 8:00AM-4:30PM Saturday

Training Schedule: 

  • 8:00AM – 5:00PM Monday-Friday for 4 weeks – Training is MANDATORY (you must be able to train during these hours)
     
     
    Qualifications:
    • High school diploma or equivalent combination of education and experience
    • At least 2-3 years of collections and/or call center experience is required
    • Excellent analytical, communication, and negotiation skills
    • Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
    • Knowledge of  rules, regulations, laws and methods of collection, skip tracing and due diligence preferred
    • Ability to work well on a team and focus on results; adaptable and flexible
    • Solid PC experience and typing skills

    JPMorgan Chase offer an exceptional benefits program and a highly competitive compensation package.

    JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer M/F/D/V
 
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Freedom Card Customer Service Advisor – Start Date 9/4/12 – Westerville, OH – CMH

To be considered for this position, please visit our career site at http://careers.jpmorganchase.com, create a profile, search by job number 120049722 and directly apply. 
 
JPMorgan Chase & Co. (NYSE: JPM) is a vibrant, healthy financial services firm that is poised for additional growth. Ranked among the “Most Admired Companies” by FORTUNE magazine, JPMorgan Chase manages assets of $2.3 trillion and employs more than 240,000 employees in 60 countries.

We’re a recognized leader in investment banking, asset management, private equity, commercial banking, credit cards, and financial services for consumers, small business and commercial banking. We serve millions of consumers in the United States as well as many of the world’s most prominent corporations, institutions and government entities through our key brands: J.P. Morgan and Chase. 

If you’re interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase.  Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com/careers.

 
Why do I want this job?
                      
Opportunity:  We offer exciting career opportunities and while working for one of the world’s most respected and stable financial companies. 
Culture:  On a day to day basis, your time will be spent in a motivating, fast-paced team environment where you will have the opportunity to learn from experienced leaders, receive frequent formal and informal coaching and feedback, have access to self-directed development opportunities, and be a part of a dynamic and fun working environment.
 
What will I do? 
                                  
An Advisor’s Role:  Advisors engage and service Chase Card customers during calls by answering customer inquiries, resolving complex problems with the highest level of customer satisfaction and offering services and products that enable our customers to reach their financial goals.   This relationship based approach allows us to create lifelong partnerships with our customers by exceeding expectations with every interaction by demonstrating expertise in the resolution provided.   This is a role for you if you enjoy interacting with others over the phone, are comfortable building rapport quickly, can use job aids and tools provided to follow prompts and scripting during customer interactions with ease, take initiative to solve problems, are passionate about creating a positive customer experience, and demonstrate business maturity.
 
What should I expect?
Schedule:  Upon being hired you will select a schedule that is based on the business needs.
Training:  Your role begins with (6) seven weeks of paid training including facilitated and self-directed training consisting of Internet based modules (50%), instructor led classroom learning (25%), and live calls (25%).  
Rewards and Benefits:  We offer an attractive compensation packaging that includes a competitive base salary and a robust benefits program that starts the first of the month following your start date.
 
Am I Qualified?
                           
Experience and Education:  Must have a stable job history and at least 1 year of customer service experience (face to face or via phone); Have a high school diploma or GED.
Qualities:  Must be reliable, have a dynamic personality, take initiative in your work, adjust quickly to change, have a positive attitude, very diligent about following processes and protocol, and take responsibility for results.
Skills and Abilities:  Must be able to ensure customer satisfaction even when handling challenging issues by offering alternative solutions and enhanced products, adapt to change, have strong written and verbal communication skills, demonstrate strong work ethic, and exhibit empathy to customers, peers, and leaders.
Computer Skills:  Must be proficient with use of the computer; have knowledge of Windows-based software such as Microsoft Word and can navigate search engines to find information via the Internet and internal resources.
 
Shifts/Schedules:  This position is for second shift with most shifts beginning between 12:30pm and 4:45pm and ending between 9:00pm and 1:15am.  All schedules include 1 weekend day per week.
 
Training Schedule: The schedule for the first 6 weeks (while in training) is Monday- Friday from 9am to 6pm beginning on September 4, 2012.
 
Qualifications:
  • Minimum of one year of customer service, call center, or banking experience
  • Must have an average of 12 months of job stability
  • Excellent communication skills, both written and oral
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Ability to work in a structured environment and adhere to regulatory and compliance requirements
  • Strong interpersonal skills; professional, courteous, friendly, and empathetic
  • Ability to use basic business mathematics calculations
  • Strong problem-solving skills, analytical skills, and detail-oriented
  • Ability to positively adjust to a rapidly changing environment 
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
 
 
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Internal Business Control Risk Analyst – Card Services – San Antonio, TX or Elgin, IL

About JPMorgan Chase:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
  • Asset Management
  • Card, Merchant Services and Auto Finance
  • Commercial Banking
  • Consumer and Business Services
  • Investment Banking
  • Treasury & Securities Services
JPMorgan Chase holds leading positions in most major categories it competes in across its peer group.  JPMorgan Chase reported full-year 2011 earnings of $19 billion on revenue of $99.8 billion.  The firm continues to successfully navigate through the intense credit and capital markets turbulence, protecting the company and capitalizing on any opportunities that present themselves.  The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. 
 
Culture:
JPMorgan Chase is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations.  A select few awards include:
·         Most Admired Companies by FORTUNE magazine
  • Most Respected Companies by Barron’smagazine
  • Top 50 Companies for Diversity, Diversity Incmagazine
  • Top Companies for Executive Women by National Association for Female Executives (NAFE)
  • 100% rating on the Corporate Equality Index, measuring treatment of gay, lesbian, bisexual and transgender employees and customers
  • Earned a gold rating for the U.S. Wellness Program Best Employers for Healthy Lifestyles by the National Business Group on Health
CARD, MERCHANT SERVICES & AUTO FINANCE
Card, Merchant Services & Auto Finance (CMSAF) has nearly 28,000 employees, who serve more than 50 million U.S. customers through three key businesses: Card Services, Paymentech, Auto and Student Lending.  We are one of the nation’s largest credit card issuers, with more than $130 billion in loans and more than 65 million credit cards in circulation.  Millions of customers in the U.S. and Canada used Chase cards to meet $343 billion of their spending needs in 2011. 
 
Through our merchant acquiring business, Chase Paymentech, we are a global leader in payment processing and merchant acquiring.  The company’s proprietary platforms enable integrated solutions for all payment types, including credit, debit, prepaid stored value and electronic check processing; as well as digital, alternative and mobile payment options.  In 2011, Chase Paymentech processed more than 24 billion transactions.   
 
As part of our Auto Finance & Student Lending business, consumers can obtain loans through more than 16,200 auto dealerships and 2,200 schools and universities nationwide.  We have relationships with over 75% of all U.S. automotive dealers, and we offer school-certified private student loans through Chase SelectSM.
 
Description:
The Business Control Risk Analyst is responsible for the testing of controls and processes to ensure that Collections Litigations Department is in compliance with internal bank policy and regulatory requirements.  Responsible for identifying and performing root cause analysis on process and control breaks, strategy enhancements and implement solutions.  Accountable for recognizing opportunities and recommending enhancements to existing/ new process flow(s) to improve effectiveness, efficiency and quality of the customer experience.  Will lead the risk/control identification, documentation, testing, and validation to ensure controls are in accordance with department and professional standards.   Reviews detailed reports of findings, presenting any irregularities to management.  Responsible for the documentation of issues and suggested solutions to ensure the Collections Litigations Department improves the control environment, streamlines the business and achieves operational excellence. Candidate will be responsible for conducting analysis and evaluation of business controls to ensure audit readiness.

 

Position is located in Elgin, IL. Travel is required up to 30%.
  

Responsibilities:

  • Self-Assessment and operational risk management of Collections Litigation Policy and Procedures
  • On-going testing of controls; writing control testing steps
  • Facilitate quarterly internal risk and control evaluations; manage business risks, and develop recommendations to strengthen internal controls and improve operational efficiency 
  • Develop and implement the most appropriate Risk coverage (timing and extent of work)
  • Documentation, training and evidence tracking while improving the understanding of the operational risk
  • Create environment of reliable data, transparency of issues, escalation and accountability
  • Move to ‘no surprise’ environment with capacity to identify / address issues as they develop and before losses are incurred
  • Improve financial performance through lower losses, reduced volatility, greater productivity and more efficient capital usage
  • Provide training, guidance and development to Collections Litigation team
  • Adjust approach when necessary, in light of new findings, to ensure appropriate focus and coverage
  • Manages / conducts initial research, evaluation, and analysis. Identify internal process opportunities and initiate strategic plans
  • Participate on task forces and special projects as assigned to assist business in developing appropriate internal control systems or to monitor significant changes in control systems
  • Utilize knowledge of business to level set the issues and escalate as appropriate through the audit report or verbally with the team
  • Continue building knowledge of collection policies and procedures, banking and consumer regulations/laws, quality assurance practices and accounting principles in order to implement necessary enhancements/improvements in review coverage and to minimize the risk of noncompliance
  • May conduct various quality assurance reviews and adhoc projects

Requirements:

  • Bachelor’s degree; Master’s degree in quantitative field or equivalent demonstrated experience
  • Minimum 2-4 years experience in Operational Risk Management 
  • Minimum 2-4 years experience with risk and control assessments 
  • Minimum 2-3 years of control testing  
  • Minimum 2-3 years process improvement experience
  • Minimum 2-4 years of audit, compliance experience or financial services
Preferred Skills:
  • Minimum 2-3 years SOX or other Internal auditing skills/experience
  • Minimum 2-3 years of Visio experience; ability to understand and create flow documentation
  • Minimum 2-3 years experience in process management or project management role
  • Experience in risk management and/or regulatory compliance
  • Proven ability to create test scripts and steps based on process narrative and flow documentation
  • Detailed business process documentation abilities (possible industries of experience:  Financial, Banking, Litigation, etc.); documentation of business processes from high level to granular levels
  • Ability to take a process document and drill down to deeper business processes
  • Expertise in utilizing SAS, Oracle, and MS Offices analysis tools 
  • Professional certifications such as CPA, CBA, Series 7, or CISA are a plus
  • Knowledge of Collection Litigation policies, procedures and systems
  • Thorough knowledge of collection processes,  state and federal regulations including the FDCPA
  • Candidates should display strong analytical skills, problem analysis experience, business problem analysis experience, business system planning, consulting, design and data processing 
  • Excellent questioning and probing skills along with sound decision and judgment skills
  • Candidates should be action oriented with a focus on results, display strong analytical skills, be able to assess and clearly articulate complex ideas and possess creativity 
  • Ability to analyze and apply regulatory requirements to existing or proposed policies, procedures and processes
  • Ability to compile information and provide recommendations to enhance existing reports/processes
  • Ability to interact with all levels of management and business partners
  • Ability to work independently with minimal supervision
  • Must possess exceptional organizational and time management  skills
  • Must be able to effectively handle competing priorities and have the ability to work as a part of multiple teams
  • Must have outstanding attention to detail and ability to learn complex processes that affect various functions and business units within Chase
  • Must enjoy working in a fast-paced business environment
  • Strong PC skills to include MS Word, Excel
  • Excellent oral and written communication skills
  • Welcomes and is adaptable to change
  • Willingness to commit to working extended hours as deadlines require
 JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
 
 
To be considered for this position, please visit our career site at http://careers.jpmorganchase.com, create a profile, search by job number 120034414 (San Antonio, TX)  OR  120035653 (Elgin, IL), and directly apply. 
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