To be considered for this position, please visit:
https://jpmchase.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=130104469
There is an assessment attached to this position you must complete and successfully pass to be considered.
About JPMorgan Chase
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers – 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we:
- serve 21 million households with consumer banking relationships
- lent $17 billion to small businesses in 2011
- are one of the nation’s largest credit card issuers, with more than 64 million credit cards in circulation
- service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm’s resources to work every day for our customers.
Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.
Chase creates lifelong, engaged relationships with our customers by being a trusted provider of financial services. Our employees embrace our values of Integrity, Collaboration, Service, Ownership and Innovation.
Collectors …
- Are focused on the customer
- Have amazing communication and personal skills
- Are good listeners who make quick decisions appropriately to ensure situation is resolved positively
- Adapt to changing needs & deadlines and remains calm when under pressure
- Work well in a team environment
As a Collector I, you will be responsible for collecting on overdrawn checking and savings accounts via the use of auto dialer/manual phone contact. You will negotiate payment arrangements that are suitable for both customer and the firm on accounts 5-59 days overdrawn. With tact and discretion you will advise customers of the benefit of meeting their obligations and the possible consequences of not meeting their obligations. You will also prepare appropriate account documentation, adhere to department guidelines, and will be expected to perform within department metric standards.
Work Hours: Monday – Friday 12:00pm – 9:00pm with one Saturday (8:30am-2:30pm) or Sunday (5:00pm-9:00pm) per month.
Trainning Schedule: Monday-Friday 8:00am – 5:00pm for the first 3 weeks – training is MANDATORY
Qualifications:
-
High school diploma or equivalent preferred
-
Minimum 1 year Call Center Customer Service experience preferred
-
Ability to learn rules, regulations, laws and methods as related to debt collection
-
Excellent analytical, communication, and negotiating skills
-
Ability to work independently as well as on a team to meet desired results
- Basic PC and typing skills are preferred
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
erinwoods21 